Caches and cookies are like little notes your web browser stores when you visit websites so your browser can remember it the next time you visit those websites again.
Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website.
IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
Clear Cache and Cookies on Google Chrome
- Open Google Chrome.
- Click the menu button ⋮ > More Tools > Clear browsing data.
On the Clear browsing data window, select which time range you want to clear.
- Put a check beside Cookies and other site data and Cached images and files, and then click Clear data.
Clear Cache and Cookies on Mozilla Firefox
- Open Mozilla Firefox.
- Click the menu button ☰, then select Settings.
- Select Privacy & Security, scroll to Cookies and Site Data, and then click Clear Data.
- Check both Cookies and Site Data and Cached Web Content, and then click Clear.
- A confirmation box will appear. Click Clear Now to proceed.
Clear Cache and Cookies on Microsoft Edge
- Open Microsoft Edge.
- Click the menu button … > Settings.
- Under Clear browsing data, click Choose what to clear.
- Tick Cookies and saved website and Cached data and files, and then click Clear.
